# Important Note Our customers often lack an in-depth understanding of our products and tend to focus on basic matters that we do not handle, unlike Elegant Themes. Certain issues that arise could be due to plugins, themes, or servers, but customers mistakenly attribute them to layout errors which is not the case. Our offerings are simple layouts - a simple downloadable file that can be imported and edited. Looking ahead, we aim to enhance customer experience by providing more documentation and tutorials. This will enable customers to fully leverage the benefits of our products. Finally, customers need to know where to seek support - whether from Elegant Themes or CM Web Design. You can always ask us any query from us. We'd love to answer your queries (). Thanks and Regards Love ❤️ from CM Web Design --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://claudia-machado.gitbook.io/cm-web-design/faqs/important-note.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.